As it stated in
The Note 7 phone garnered favorable reviews when it hit the market in August, before reports of the fires began to surface.
On Monday, Samsung also plans to share the findings of independent expert organizations it hired to conduct their own investigations.
That’s especially critical as Samsung attempts to regain the trust of Note 7 customers who had been the company’s most loyal.
Though Samsung hasn’t publicly revealed the root cause just yet, the Wall Street Journal, citing unnamed sources, places blame on Note 7 batteries that were irregularly sized, causing overheating.
The Note 7 debacle has been a public relations nightmare for Samsung.
as mentioned in
Samsung reportedly concludes ‘irregularly sized’ batteries caused Galaxy Note 7 explosions
However, the replacement units were deemed unsafe, too, after a number incidents and the Galaxy Note 7 was recalled in full and killed off for good.
Beyond that core assessment, the Journal wrote that Samsung’s report also found that further manufacturing problems impacted so-called safe devices, which ultimately caused a full recall.
samsung is holding a press conference in three days to explain the defect in the Galaxy Note 7 that forced the product’s recall, but already it is being reported that wrongly sized batteries were what made some units combust.
To recap: initially, when reports of customers’ devices exploding emerged, samsung believed that the issue was related to phones with batteries produced by its samsung SDI affiliate.
Samsung’s latest financial report is out next week, with its current Q4 2016 quarter tipped to produce its best results for two years.
as mentioned in
Samsung Investigation Blames Battery Size for Galaxy Note 7 Fires
An investigation into the cause of faulty batteries that led samsung Electronics to pull all of its Galaxy Note 7 smartphones last year found that some batteries were irregularly sized.
The conclusion, which will be unveiled by samsung on Monday, helps to explain the technology giant’s product recall that damaged its brand…
Photo: Ahn Young-Joon/Associated PressAn investigation into the cause of faulty batteries that led samsung Electronics Co. to pull all of its Galaxy Note 7 smartphones last year found that some batteries were irregularly sized, causing overheating, while others had manufacturing problems, according to people familiar with the matter.
WSJ’s Lee Hawkins explains.
collected by :Molly Tony